Cancellation Policy

At onlinecakeorder.in, we understand that circumstances may arise that require you to cancel your order. Please review our cancellation policy outlined below:

1. Cancellation Period

  • Cancellation Deadline: Orders can be canceled within 15Mins of the scheduled delivery date. Cancellations made after this deadline may not be eligible for refunds except in certain circumstances as outlined below.

2. Cancellation Process

  • Cancellation Requests: To cancel an order, please contact our customer service team at help@onlinecakeorder.in during our operating hours. Provide your order details and reason for cancellation.

3. Refunds for Canceled Orders

  • Cancellation within Deadline: Orders canceled within the specified deadline are eligible for a full refund.

  • Late Cancellations: Cancellations made after the specified deadline may not be eligible for refunds. Refunds for late cancellations will be considered on a case-by-case basis and may be subject to deductions for costs incurred.

4. Exceptions

  • Quality Concerns: If you receive a cake with quality issues or if the delivered product significantly differs from what was ordered, please contact us within 5Mins of the delivery time. In such cases, we may consider a refund or alternative resolution based on our discretion.

5. Confirmation of Cancellation

  • Cancellation Confirmation: Once your cancellation request is processed, you will receive confirmation via email or phone. Please retain this confirmation for your records.

6. Policy Changes

  • Updates: We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Website.