Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the  time slots on the https://onlinecakeorder.in/ website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –

1. If the cancellation request comes to Online Cake Order before 24 hours to the start of time slot selected – 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE – 100% refund can be requested in Online Cake Order wallet, where we waive off cancellation charges.
2. If the cancellation request comes to Online Cake Order between 12 – 24 hours before the start of time slot selected then – 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE – 100% refund can be requested in Online Cake Order wallet, where we waive off cancellation charges.
3. If cancellation is request comes to Online Cake Order within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Online Cake Order wallet applicable.

In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

NO cancellation requests are accepted on order placed in following categories.

1. Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
2. Same day mid-night delivery orders can not be cancelled.
3. Special day orders can not be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

1. Online Cake Order takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
2. Online Cake Order takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
3. Order placed for courier products cannot be canceled after they are acknowledged at our end.
4. Delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners.
5. Usually courier products are dispatched within 2 days of placing order. It may take extra time depending on nature of product and its preparation.