Refund and Returns Policy

At onlinecakeorder.in, we strive to ensure customer satisfaction with every order. However, we adhere to a strict no-refund policy once the cake has been successfully delivered. Refunds will not be issued after the cake delivery has taken place except in the following circumstances:

1. Quality and Accuracy

  • Quality Concerns: If the delivered cake has quality issues or significantly differs from the ordered product, please contact us within [specific timeframe] of the delivery time with detailed information and supporting evidence. We will assess the situation and may offer store credit or a replacement based on our discretion.

2. Damaged or Incorrect Orders

  • Damaged or Incorrect Orders: In the event of receiving a damaged or incorrect order, please notify us immediately upon receipt. We will evaluate the issue and may offer store credit or a replacement after verification.

3. Contact Us

For any inquiries regarding potential issues with your order, please reach out to our customer service team at help@onlinecakeorder.in within our operating hours.

4. Exceptions

  • Cancellation: Orders canceled after the specified deadline or within 15mins of the scheduled delivery date are not eligible for refunds.

  • Late or Missing Refunds: We do not issue refunds after the cake has been delivered, except in the situations outlined above.

  • Final Sale Items: Certain sale or promotional items may not be eligible for refunds or returns.

5. Policy Changes

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website.